TY - GEN
T1 - Why patients switch help from online to offline
T2 - 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
AU - Yin, Meng
AU - Luo, Xin
AU - Xu, Xiaoyu
AU - Li, Qi
N1 - Publisher Copyright:
© 2018 IEEE Computer Society. All rights reserved.
PY - 2018
Y1 - 2018
N2 - People have different reactions when they encounter different levels of health threats. Individual cognitions towards the seriousness of health threat and emotions arise from health threats often motivate people to seek help online and offline. To examine the effects of cognitions and emotions on help seeking behaviors on different levels of health threats, we propose a research model based on protection motivation theory and cognition-emotion-behavior framework. Empirical data were collected through questionnaires and analyzed by Smart PLS. The results show that perceived susceptibility and perceived severity have positive significant influence on fear which leads on anxiety. Perceived health knowledge has negative influence on anxiety. Fear and anxiety can motivate individuals to seek help online and offline, especially in the high health threats condition. In addition, fear has significant influence on help seeking offline while anxiety has significant influence on help seeking online. Expectation confirmation has different effects on help seeking offline in different levels of health threats. This study extends PMT through the lens of cognition-emotion-behavior framework, and it expands research scope to help seeking behaviors.
AB - People have different reactions when they encounter different levels of health threats. Individual cognitions towards the seriousness of health threat and emotions arise from health threats often motivate people to seek help online and offline. To examine the effects of cognitions and emotions on help seeking behaviors on different levels of health threats, we propose a research model based on protection motivation theory and cognition-emotion-behavior framework. Empirical data were collected through questionnaires and analyzed by Smart PLS. The results show that perceived susceptibility and perceived severity have positive significant influence on fear which leads on anxiety. Perceived health knowledge has negative influence on anxiety. Fear and anxiety can motivate individuals to seek help online and offline, especially in the high health threats condition. In addition, fear has significant influence on help seeking offline while anxiety has significant influence on help seeking online. Expectation confirmation has different effects on help seeking offline in different levels of health threats. This study extends PMT through the lens of cognition-emotion-behavior framework, and it expands research scope to help seeking behaviors.
UR - https://www.scopus.com/pages/publications/85108292081
M3 - Conference contribution
AN - SCOPUS:85108292081
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 3197
EP - 3206
BT - Proceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
A2 - Bui, Tung X.
Y2 - 2 January 2018 through 6 January 2018
ER -