TY - GEN
T1 - Using government microblogs to enhance citizen engagement
AU - Wang, Lihua
AU - Luo, Xin
N1 - Publisher Copyright:
© 2018 Association for Information Systems. All rights reserved.
PY - 2018
Y1 - 2018
N2 - Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, this article examined the contextual antecedents of the activities of government agencies in government microblogs and explored the relationship between the activities of government agencies in government microblogs and citizen engagement, as well as analyzed the moderating role of satisfaction and citizen pressure on this relationship. Based on archival data from 284 cities in China, our results showed that some of TOE contextual factors had positive influences on the activities level of government agencies in government microblogs. Further, the activities of government agencies in government microblogs are positively associated with the extent of citizen engagement. Results also indicated that satisfaction and citizen pressure negatively moderated this relationship. Our findings provide indications to practice on enhancing citizen engagement in implementing relevant government microblogs initiatives.
AB - Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, this article examined the contextual antecedents of the activities of government agencies in government microblogs and explored the relationship between the activities of government agencies in government microblogs and citizen engagement, as well as analyzed the moderating role of satisfaction and citizen pressure on this relationship. Based on archival data from 284 cities in China, our results showed that some of TOE contextual factors had positive influences on the activities level of government agencies in government microblogs. Further, the activities of government agencies in government microblogs are positively associated with the extent of citizen engagement. Results also indicated that satisfaction and citizen pressure negatively moderated this relationship. Our findings provide indications to practice on enhancing citizen engagement in implementing relevant government microblogs initiatives.
KW - Activities of government agencies
KW - Citizen engagement
KW - Citizen pressure
KW - Government microblogs
KW - Satisfaction
KW - Technology-Organization-Environment
UR - https://www.scopus.com/pages/publications/85054228927
M3 - Conference contribution
AN - SCOPUS:85054228927
SN - 9780996683166
T3 - Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
BT - Americas Conference on Information Systems 2018
T2 - 24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018
Y2 - 16 August 2018 through 18 August 2018
ER -