TY - JOUR
T1 - Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
AU - Chen, Zhaoyu
AU - Chan, Irene Cheng Chu
AU - Mehraliyev, Fuad
AU - Law, Rob
AU - Choi, Youngjoon
N1 - Funding Information:
This work was supported by the Institute of International Business and Governance, with the substantial support of a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China (UGC/IDS 16/17).
Publisher Copyright:
© 2021 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2021
Y1 - 2021
N2 - Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological components of smart tourism. On the basis of the people–process–technology (PPT) framework and in-depth interviews with tourism academic experts, this study argues that the successful development and implementation of smart tourism involves the integration of and interactions among people, process, and technology. Such insights can contribute to the current literature in understanding smart tourism management and the relevant practices with a collaborative mechanism combining all these components.
AB - Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological components of smart tourism. On the basis of the people–process–technology (PPT) framework and in-depth interviews with tourism academic experts, this study argues that the successful development and implementation of smart tourism involves the integration of and interactions among people, process, and technology. Such insights can contribute to the current literature in understanding smart tourism management and the relevant practices with a collaborative mechanism combining all these components.
KW - people–process–technology framework
KW - smart people
KW - smart planning
KW - smart technology
KW - Smart tourism
UR - http://www.scopus.com/inward/record.url?scp=85113603774&partnerID=8YFLogxK
U2 - 10.1080/02508281.2021.1969114
DO - 10.1080/02508281.2021.1969114
M3 - Article
AN - SCOPUS:85113603774
SN - 0250-8281
JO - Tourism Recreation Research
JF - Tourism Recreation Research
ER -