Towards Improving the Adoption and Usage of National Digital Identity Systems

Malyun Muhudin Hilowle; William Yeoh; Marthie Grobler; Graeme Pye; Frank Jiang

doi:10.1145/3551349.3561144

Towards Improving the Adoption and Usage of National Digital Identity Systems

Malyun Muhudin Hilowle, William Yeoh, Marthie Grobler, Graeme Pye, Frank Jiang

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

User perceptions of national digital identity systems (NDIDs) significantly impact their use and acceptance. Previous study on the use of NDIDs has provided limited frameworks for future research, with a strong emphasis on government services as well as how the system may be improved. This study evaluates how human-centric cybersecurity factors influence the use of NDIDs and acceptance among users. For instance, MyHealth record, which is used in Australia to record medical services provided to users, was overwhelmingly rejected by users due to concerns about digital identification information being used without authorisation and other privacy concerns. We hypothesise that human-centric cybersecurity factors influence the use of NDID and acceptance among users. The study also has a practical implication since it provides a framework to determine human-centric cybersecurity factors that influence adoption and improve NDIDs usage.

Original language	English
Title of host publication	37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022
Editors	Mario Aehnelt, Thomas Kirste
ISBN (Electronic)	9781450396240
DOIs	https://doi.org/10.1145/3551349.3561144
Publication status	Published - 19 Sept 2022
Externally published	Yes
Event	37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022 - Rochester, United States Duration: 10 Oct 2022 → 14 Oct 2022

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022
Country/Territory	United States
City	Rochester
Period	10/10/22 → 14/10/22

Keywords

National digital identity system
authentication
human-centric cybersecurity

Access to Document

10.1145/3551349.3561144

Cite this

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title = "Towards Improving the Adoption and Usage of National Digital Identity Systems",

abstract = "User perceptions of national digital identity systems (NDIDs) significantly impact their use and acceptance. Previous study on the use of NDIDs has provided limited frameworks for future research, with a strong emphasis on government services as well as how the system may be improved. This study evaluates how human-centric cybersecurity factors influence the use of NDIDs and acceptance among users. For instance, MyHealth record, which is used in Australia to record medical services provided to users, was overwhelmingly rejected by users due to concerns about digital identification information being used without authorisation and other privacy concerns. We hypothesise that human-centric cybersecurity factors influence the use of NDID and acceptance among users. The study also has a practical implication since it provides a framework to determine human-centric cybersecurity factors that influence adoption and improve NDIDs usage.",

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doi = "10.1145/3551349.3561144",

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Hilowle, MM, Yeoh, W, Grobler, M, Pye, G & Jiang, F 2022, Towards Improving the Adoption and Usage of National Digital Identity Systems. in M Aehnelt & T Kirste (eds), 37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022., 223, ACM International Conference Proceeding Series, 37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022, Rochester, United States, 10/10/22. https://doi.org/10.1145/3551349.3561144

Towards Improving the Adoption and Usage of National Digital Identity Systems. / Hilowle, Malyun Muhudin; Yeoh, William; Grobler, Marthie et al.
37th IEEE/ACM International Conference on Automated Software Engineering, ASE 2022. ed. / Mario Aehnelt; Thomas Kirste. 2022. 223 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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PY - 2022/9/19

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AB - User perceptions of national digital identity systems (NDIDs) significantly impact their use and acceptance. Previous study on the use of NDIDs has provided limited frameworks for future research, with a strong emphasis on government services as well as how the system may be improved. This study evaluates how human-centric cybersecurity factors influence the use of NDIDs and acceptance among users. For instance, MyHealth record, which is used in Australia to record medical services provided to users, was overwhelmingly rejected by users due to concerns about digital identification information being used without authorisation and other privacy concerns. We hypothesise that human-centric cybersecurity factors influence the use of NDID and acceptance among users. The study also has a practical implication since it provides a framework to determine human-centric cybersecurity factors that influence adoption and improve NDIDs usage.

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Towards Improving the Adoption and Usage of National Digital Identity Systems

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Keywords

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