Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations

William Yeoh; Jing Gao; Andy Koronios

doi:10.1007/978-0-387-76312-5_64

Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations

William Yeoh, Jing Gao, Andy Koronios

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

19 Citations (Scopus)

Abstract

This paper presents the results of three rounds Delphi study with 15 BI systems experts in the domain of engineering asset management. The study provides a CSF framework that consists of seven dimensions and 22 factors crucial for successful BI system implementation. The seven critical dimensions of CSFs are management commitment and championship, user-oriented change management, business vision, project planning, team skills and composition, data and infrastructure-related dimensions. These findings allow BI stakeholders to optimize their scarce resources on those key areas that are most likely to have an impact on the implementation of the BI systems.

Original language	English
Title of host publication	International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II
Subtitle of host publication	Volume 2 IFIP TC 8 WG 8.9
Editors	Li D. Xu, A. Min Tjoa, Sohail S. Chaudhry
Pages	1353-1367
Number of pages	15
DOIs	https://doi.org/10.1007/978-0-387-76312-5_64
Publication status	Published - 2008
Externally published	Yes

Publication series

Name	IFIP International Federation for Information Processing
Volume	255
ISSN (Print)	1571-5736

Keywords

Business analytics
Business intelligence system
Critical success factors
Delphi method
Strategic information systems

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10.1007/978-0-387-76312-5_64

Cite this

Yeoh, W., Gao, J., & Koronios, A. (2008). Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations. In L. D. Xu, A. Min Tjoa, & S. S. Chaudhry (Eds.), International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II: Volume 2 IFIP TC 8 WG 8.9 (pp. 1353-1367). (IFIP International Federation for Information Processing; Vol. 255). https://doi.org/10.1007/978-0-387-76312-5_64

Yeoh, William ; Gao, Jing ; Koronios, Andy. / Towards a critical success factor framework for implementing business intelligence systems : A Delphi study in engineering asset management organizations. International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II: Volume 2 IFIP TC 8 WG 8.9. editor / Li D. Xu ; A. Min Tjoa ; Sohail S. Chaudhry. 2008. pp. 1353-1367 (IFIP International Federation for Information Processing).

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editor = "Xu, {Li D.} and {Min Tjoa}, A. and Chaudhry, {Sohail S.}",

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Yeoh, W, Gao, J & Koronios, A 2008, Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations. in LD Xu, A Min Tjoa & SS Chaudhry (eds), International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II: Volume 2 IFIP TC 8 WG 8.9. IFIP International Federation for Information Processing, vol. 255, pp. 1353-1367. https://doi.org/10.1007/978-0-387-76312-5_64

Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations. / Yeoh, William; Gao, Jing; Koronios, Andy.
International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II: Volume 2 IFIP TC 8 WG 8.9. ed. / Li D. Xu; A. Min Tjoa; Sohail S. Chaudhry. 2008. p. 1353-1367 (IFIP International Federation for Information Processing; Vol. 255).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - This paper presents the results of three rounds Delphi study with 15 BI systems experts in the domain of engineering asset management. The study provides a CSF framework that consists of seven dimensions and 22 factors crucial for successful BI system implementation. The seven critical dimensions of CSFs are management commitment and championship, user-oriented change management, business vision, project planning, team skills and composition, data and infrastructure-related dimensions. These findings allow BI stakeholders to optimize their scarce resources on those key areas that are most likely to have an impact on the implementation of the BI systems.

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KW - Business intelligence system

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KW - Delphi method

KW - Strategic information systems

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Yeoh W, Gao J, Koronios A. Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations. In Xu LD, Min Tjoa A, Chaudhry SS, editors, International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007)October 14-16, 2007, Beijing, China II: Volume 2 IFIP TC 8 WG 8.9. 2008. p. 1353-1367. (IFIP International Federation for Information Processing). doi: 10.1007/978-0-387-76312-5_64

Towards a critical success factor framework for implementing business intelligence systems: A Delphi study in engineering asset management organizations

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