The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers

Heetae Cho, Zi’En Wong, Weisheng Chiu

Research output: Contribution to journalArticlepeer-review

48 Citations (Scopus)

Abstract

The purpose of this study was to examine the relationship between volunteer management and volunteers’ intention to continue participating, based on the environmental psychology model. Moreover, this study investigated the mediating role of volunteers’ job satisfaction in this relationship. Using a sample drawn from volunteers of a cultural event in Singapore, this research conducted confirmatory factor analysis and structural equation modeling analysis. The results showed a positive relationship between volunteer management and volunteers’ intention to continue volunteering, with a full mediating effect of job satisfaction on this relationship. Also, the highest attribution of positive management practices came from reward and recognition, followed by empowerment, schedule flexibility, orientation and training, and social interaction. The findings of this study provide a perspective on how volunteer management can position itself for volunteer retention.

Original languageEnglish
JournalSAGE Open
Volume10
Issue number2
DOIs
Publication statusPublished - Apr 2020

Keywords

  • environmental psychology model
  • intention to continue volunteering
  • volunteer job satisfaction
  • volunteer management

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