Stress and coping: exploring the experiences of travellers during COVID-19 hotel quarantine

This study conceptualises hotel quarantine as a dynamic stressor that demands the deployment of coping responses. The study investigates the experiences of travellers who have undergone strict quarantine, through the lens of Lazarus’ transactional model of stress and coping. Using 20 semi-structured interviews, this study reveals that the quarantine experience is beleaguered by six stressors, both external and internal. As a result, travellers appraise their resources as insufficient, culminating in an array of psychological and physical effects. In response, problem- and emotion-focused coping strategies are employed. Theoretical insights, as well as practical recommendations, are provided to help prospective guests prepare for the experience, and aid hoteliers in enhancing their offerings.