Quality management: A new era

Jimmy Chan, Reggie Kwan, Eric Wong

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

This volume covers the most current theories and practices in Quality Management and Six Sigma. Successful application of Quality Management and Six Sigma has been reported in a number of scenarios including computer software, manufacturing, supply chain management, customer relationship management, and so on. The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma. In some cases, authors of short papers were invited to elaborate on their ideas into detailed descriptions of practices. The contributors are academic researchers as well as industrial practitioners in the field. The book will be an important resource for students, researchers, and professionals involved in quality management.

Original languageEnglish
Title of host publicationQuality Management
Subtitle of host publicationA New Era: Hong Kong, 14-15 January 2005
Pages1-205
Number of pages205
ISBN (Electronic)9789812701930
DOIs
Publication statusPublished - 1 Jan 2005

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