Quality assurance at the Open Learning Institute

Part I of this chapter considers the particular characteristics of distance education, where the students and modes of delivery are very different from those in conventional higher education institutions. It sets out some of the criteria for measuring the quality of distance and open education, including its materials, exit standards, cost, and contribution to scholarship. Part II describes quality assurance procedures at the Open Learning Institute (OLI) of Hong Kong. External peer advisory groups, external assessors and external examiners provide regular monitoring. Elaborate internal validation and review structures, detailed monitoring of tutorial support, careful development and evaluation of course materials, and systematic feedback from students are all part of the OLI's efforts to achieve a high quality product at a price its customers can afford.