TY - JOUR
T1 - Patterns of host territoriality and implications for P2P accommodation guest experience
AU - Wang, Yuan
AU - Liu, Huimin
N1 - Publisher Copyright:
© 2024 Elsevier Ltd
PY - 2025/1
Y1 - 2025/1
N2 - Peer-to-peer (P2P) accommodation hosts exhibit diverse territorial behaviors in their interactions with guests. Combinations of these behaviors can distinctly affect guest experience. Using latent profile analysis, this paper identified subpopulations of P2P accommodation guests who share common perceptions of host territoriality. Results from three studies consistently revealed a trio of host territoriality patterns: low-territorial, access-limiting, and intrusive, which were differentially associated with guest experiences, including host evaluation, satisfaction, and revisit intention. Guests who experienced the access-limiting or intrusive pattern reported significantly less favorable attitudes toward their hosts and overall experiences, compared with those who experienced the low-territorial pattern. Psychological ownership and perceived control were found to mediate the influence of host territoriality patterns on guest experience. The findings of this research provide robust insight into the heterogeneity of host territoriality and shed light on service provision in P2P accommodation.
AB - Peer-to-peer (P2P) accommodation hosts exhibit diverse territorial behaviors in their interactions with guests. Combinations of these behaviors can distinctly affect guest experience. Using latent profile analysis, this paper identified subpopulations of P2P accommodation guests who share common perceptions of host territoriality. Results from three studies consistently revealed a trio of host territoriality patterns: low-territorial, access-limiting, and intrusive, which were differentially associated with guest experiences, including host evaluation, satisfaction, and revisit intention. Guests who experienced the access-limiting or intrusive pattern reported significantly less favorable attitudes toward their hosts and overall experiences, compared with those who experienced the low-territorial pattern. Psychological ownership and perceived control were found to mediate the influence of host territoriality patterns on guest experience. The findings of this research provide robust insight into the heterogeneity of host territoriality and shed light on service provision in P2P accommodation.
KW - Airbnb
KW - Host–guest relationship
KW - Latent profile analysis
KW - Psychological ownership
KW - Territoriality
UR - http://www.scopus.com/inward/record.url?scp=85207718698&partnerID=8YFLogxK
U2 - 10.1016/j.ijhm.2024.103959
DO - 10.1016/j.ijhm.2024.103959
M3 - Article
AN - SCOPUS:85207718698
SN - 0278-4319
VL - 124
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
M1 - 103959
ER -