TY - JOUR
T1 - Mandatory volunteerism
T2 - the role of perceived organizational support in perceived benefits and costs, and volunteer outcomes
AU - Won, Doyeon
AU - Chiu, Weisheng
AU - Lee, Cindy
AU - Bang, Hyejin
AU - Chen, Lei
N1 - Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2024
Y1 - 2024
N2 - Rationale/Purpose: This study drew upon social exchange theory to investigate the mediation effects of perceived benefits and costs on the relationship between perceived organizational support (POS) and the attitudinal outcomes of mandatory volunteers (voluntolds), namely volunteer satisfaction and future civic intention. Design/methodology/approach: Data were collected from 513 respondents who were voluntolds (i.e. mandatory volunteers) at a large-scale sport event in China. They were analyzed using the partial least square structural equation modeling (PLS-SEM). Findings: The results indicated that POS was positively and more significantly associated to perceived benefits and negatively associated with perceived costs. POS also positively predicted volunteer satisfaction, but it did not directly predict future civic intention. In addition, perceived benefits were positively associated with volunteer satisfaction but not with future civic intention, whereas perceived costs were negatively related to both volunteer satisfaction and future civic intention. Practical implications: The findings provide insightful implications for sport event organizers to develop a volunteer management program with particular attention to orientation, training and support, performance management, and recognition practices for mandatory volunteers. Research Contribution: The findings suggest the proactive role of event organizers in enhancing perceived benefits and volunteer satisfaction and, consequently, promoting the civic behaviors of mandatory volunteers.
AB - Rationale/Purpose: This study drew upon social exchange theory to investigate the mediation effects of perceived benefits and costs on the relationship between perceived organizational support (POS) and the attitudinal outcomes of mandatory volunteers (voluntolds), namely volunteer satisfaction and future civic intention. Design/methodology/approach: Data were collected from 513 respondents who were voluntolds (i.e. mandatory volunteers) at a large-scale sport event in China. They were analyzed using the partial least square structural equation modeling (PLS-SEM). Findings: The results indicated that POS was positively and more significantly associated to perceived benefits and negatively associated with perceived costs. POS also positively predicted volunteer satisfaction, but it did not directly predict future civic intention. In addition, perceived benefits were positively associated with volunteer satisfaction but not with future civic intention, whereas perceived costs were negatively related to both volunteer satisfaction and future civic intention. Practical implications: The findings provide insightful implications for sport event organizers to develop a volunteer management program with particular attention to orientation, training and support, performance management, and recognition practices for mandatory volunteers. Research Contribution: The findings suggest the proactive role of event organizers in enhancing perceived benefits and volunteer satisfaction and, consequently, promoting the civic behaviors of mandatory volunteers.
KW - Mandatory volunteering
KW - perceived benefits and costs
KW - perceived organizational support
KW - social exchange theory
KW - sport event
UR - http://www.scopus.com/inward/record.url?scp=85136703145&partnerID=8YFLogxK
U2 - 10.1080/23750472.2022.2115394
DO - 10.1080/23750472.2022.2115394
M3 - Article
AN - SCOPUS:85136703145
SN - 2375-0472
VL - 29
SP - 851
EP - 868
JO - Managing Sport and Leisure
JF - Managing Sport and Leisure
IS - 5
ER -