m-Government Security Response System: Predicting Citizens’ Adoption Behavior

The participation of mobile technology could be a massive development to ensure the citizen’s safety by linking various government agencies under the umbrella of the m-government (m-govt) security response system (SRS). Based on the novel phenomenon of m-govt SRS, this research provides a comprehensive theoretical model to discover citizens’ adoption intention. Our findings proved that transparency and trust mediate the influence of information quality characteristics and channel characteristics, while perceived usefulness mediate the influence of awareness on citizens’ intentions to use; which reduce uncertainty and enhance citizens’ willingness to adopt the m-govt SRS. This study proved that perceived response time is a key construct in the context of providing m-govt SRS to enhance citizens’ intention to use. The outcomes make a noteworthy contribution to theoretical literature and having practical implications regarding understanding various aspects of m-govt SRS adoption among citizens, which provide the broadest view to government agencies for successful implementation of these services.