TY - GEN
T1 - Implementation of electronic workflow systems in higher education institutions
T2 - International Conference on Advanced Research on Electronic Commerce, Web Application, and Communication, ECWAC 2011
AU - Cheung, K. S.
PY - 2011
Y1 - 2011
N2 - To different extents, electronic workflow systems have been widely used in higher education institutions for administering the daily and routine operations. Whilst workflow automation is advocated for streamlining business processes, there are technical limitations as well as management constraints, especially on process revview and re-engineering. During the process review, a big challenge is to make sure that the system would not only meet the business requirements but also improve the process flow. It is important for one to retain the legacy stature while coping with the changes in workflow, but taking into consideration of the needs to accommodate managerial constraints. This paper investigates the issues and challenges in implementing electronic workflow systems in higher education institutions. Different approaches to the process review, workflow design and re-design are discussed.
AB - To different extents, electronic workflow systems have been widely used in higher education institutions for administering the daily and routine operations. Whilst workflow automation is advocated for streamlining business processes, there are technical limitations as well as management constraints, especially on process revview and re-engineering. During the process review, a big challenge is to make sure that the system would not only meet the business requirements but also improve the process flow. It is important for one to retain the legacy stature while coping with the changes in workflow, but taking into consideration of the needs to accommodate managerial constraints. This paper investigates the issues and challenges in implementing electronic workflow systems in higher education institutions. Different approaches to the process review, workflow design and re-design are discussed.
KW - electronic workflow
KW - process re-engineering
KW - process review
KW - workflow design
KW - workflow system
UR - http://www.scopus.com/inward/record.url?scp=79953103183&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-20370-1_50
DO - 10.1007/978-3-642-20370-1_50
M3 - Conference contribution
AN - SCOPUS:79953103183
SN - 9783642203695
T3 - Communications in Computer and Information Science
SP - 306
EP - 311
BT - Advanced Research on Electronic Commerce, Web Application, and Communication - International Conference, ECWAC 2011, Proceedings
Y2 - 16 April 2011 through 17 April 2011
ER -