Impact of online food delivery services on China’s hotel catering businesses

Pearl M.C. Lin; Kang Lin Peng; Sha Wang; Wai Ching Au; Sandra Feng

doi:10.1080/19388160.2021.1934213

Impact of online food delivery services on China’s hotel catering businesses

Pearl M.C. Lin
, Kang Lin Peng
, Sha Wang
, Wai Ching Au
, Sandra Feng

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

Abstract

Drawing upon the underdeveloped literature on online food-delivery (OFD) services, this exploratory study investigated how OFD services impact hotel catering businesses. Methods of focus groups and the Delphi technique were adopted to explore the impacts of OFD on the hotel catering businesses in China. Results were presented utilizing SWOT analysis. Practical strategies were suggested to help these businesses effectively respond to the rapid development of OFD services in the sharing economy. Hotel catering businesses could benefit from a clear understanding of their strengths, weaknesses, opportunities, and threats (SWOT) to co-create business value with OFD platforms.

Translated title of the contribution	在线食物外卖服务对中国酒店餐饮营业的影响
Original language	English
Pages (from-to)	871-891
Number of pages	21
Journal	Journal of China Tourism Research
Volume	18
Issue number	4
DOIs	https://doi.org/10.1080/19388160.2021.1934213
Publication status	Published - 2022
Externally published	Yes

Keywords

hotel catering business
Online food delivery
sharing economy
SWOT analysis
value co-creation

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10.1080/19388160.2021.1934213

Cite this

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title = "Impact of online food delivery services on China{\textquoteright}s hotel catering businesses",

abstract = "Drawing upon the underdeveloped literature on online food-delivery (OFD) services, this exploratory study investigated how OFD services impact hotel catering businesses. Methods of focus groups and the Delphi technique were adopted to explore the impacts of OFD on the hotel catering businesses in China. Results were presented utilizing SWOT analysis. Practical strategies were suggested to help these businesses effectively respond to the rapid development of OFD services in the sharing economy. Hotel catering businesses could benefit from a clear understanding of their strengths, weaknesses, opportunities, and threats (SWOT) to co-create business value with OFD platforms.",

keywords = "hotel catering business, Online food delivery, sharing economy, SWOT analysis, value co-creation",

author = "Lin, \{Pearl M.C.\} and Peng, \{Kang Lin\} and Sha Wang and Au, \{Wai Ching\} and Sandra Feng",

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year = "2022",

doi = "10.1080/19388160.2021.1934213",

language = "English",

volume = "18",

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TY - JOUR

T1 - Impact of online food delivery services on China’s hotel catering businesses

AU - Lin, Pearl M.C.

AU - Peng, Kang Lin

AU - Wang, Sha

AU - Au, Wai Ching

AU - Feng, Sandra

PY - 2022

Y1 - 2022

N2 - Drawing upon the underdeveloped literature on online food-delivery (OFD) services, this exploratory study investigated how OFD services impact hotel catering businesses. Methods of focus groups and the Delphi technique were adopted to explore the impacts of OFD on the hotel catering businesses in China. Results were presented utilizing SWOT analysis. Practical strategies were suggested to help these businesses effectively respond to the rapid development of OFD services in the sharing economy. Hotel catering businesses could benefit from a clear understanding of their strengths, weaknesses, opportunities, and threats (SWOT) to co-create business value with OFD platforms.

AB - Drawing upon the underdeveloped literature on online food-delivery (OFD) services, this exploratory study investigated how OFD services impact hotel catering businesses. Methods of focus groups and the Delphi technique were adopted to explore the impacts of OFD on the hotel catering businesses in China. Results were presented utilizing SWOT analysis. Practical strategies were suggested to help these businesses effectively respond to the rapid development of OFD services in the sharing economy. Hotel catering businesses could benefit from a clear understanding of their strengths, weaknesses, opportunities, and threats (SWOT) to co-create business value with OFD platforms.

KW - hotel catering business

KW - Online food delivery

KW - sharing economy

KW - SWOT analysis

KW - value co-creation

UR - https://www.scopus.com/pages/publications/85107451037

U2 - 10.1080/19388160.2021.1934213

DO - 10.1080/19388160.2021.1934213

M3 - Article

AN - SCOPUS:85107451037

SN - 1938-8160

VL - 18

SP - 871

EP - 891

JO - Journal of China Tourism Research

JF - Journal of China Tourism Research

IS - 4

ER -

Impact of online food delivery services on China’s hotel catering businesses

Abstract

Keywords

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