TY - JOUR
T1 - Exploring Students’ Perceptions and Satisfaction of Using GenAI-ChatGPT Tools for Learning in Higher Education
T2 - A Mixed Methods Study
AU - Ng, Joey
AU - Tong, Mavis
AU - Tsang, Eva Y.M.
AU - CHU, Wing Ki Kevin
AU - TSANG, Wai Nam William
N1 - Publisher Copyright:
© The Author(s), under exclusive licence to Springer Nature Singapore Pte Ltd. 2025.
PY - 2025/6
Y1 - 2025/6
N2 - This study investigates students’ perceptions and satisfaction with using GenAI-ChatGPT tools in their learning processes, aiming to provide a comprehensive understanding of how students perceive and integrate ChatGPT into their educational activities. A mixed-methods approach was adopted, combining an online survey of 1,963 respondents who reported using generative AI tools like ChatGPT for learning, with in-depth interviews involving 14 students to capture qualitative insights into their experiences and perceptions. The study commenced with the online survey to collect data on students’ experiences and feedback regarding ChatGPT. The internal consistency of the survey instruments was evaluated using Cronbach’s Alpha, with values exceeding 0.7, indicating high reliability. A right-tailed t-test across all three scales yielded a p-value of less than 0.001, suggesting that students had a positive user experience, perceived the tools as useful, and expressed overall satisfaction with GenAI-ChatGPT tools. Following the quantitative survey, a qualitative study involving focus groups was conducted to explore students’ perceptions and concerns about using GenAI-ChatGPT tools. The qualitative analysis identified five key themes: purposes, user experience, usefulness of GenAI-ChatGPT tools, overall satisfaction, and students’ attitudes and reactions. These focus groups provided nuanced insights into how students interact with and perceive the value of GenAI-ChatGPT tools in their academic endeavors. The findings indicate that students exhibit a positive attitude towards GenAI-ChatGPT tools, recognizing its value in enhancing quick thinking and responsiveness. The statistically significant differences between mean scores and the test value support these positive perceptions. This study offers valuable insights for the development and refinement of GenAI-ChatGPT tools to better meet student needs and expectations.
AB - This study investigates students’ perceptions and satisfaction with using GenAI-ChatGPT tools in their learning processes, aiming to provide a comprehensive understanding of how students perceive and integrate ChatGPT into their educational activities. A mixed-methods approach was adopted, combining an online survey of 1,963 respondents who reported using generative AI tools like ChatGPT for learning, with in-depth interviews involving 14 students to capture qualitative insights into their experiences and perceptions. The study commenced with the online survey to collect data on students’ experiences and feedback regarding ChatGPT. The internal consistency of the survey instruments was evaluated using Cronbach’s Alpha, with values exceeding 0.7, indicating high reliability. A right-tailed t-test across all three scales yielded a p-value of less than 0.001, suggesting that students had a positive user experience, perceived the tools as useful, and expressed overall satisfaction with GenAI-ChatGPT tools. Following the quantitative survey, a qualitative study involving focus groups was conducted to explore students’ perceptions and concerns about using GenAI-ChatGPT tools. The qualitative analysis identified five key themes: purposes, user experience, usefulness of GenAI-ChatGPT tools, overall satisfaction, and students’ attitudes and reactions. These focus groups provided nuanced insights into how students interact with and perceive the value of GenAI-ChatGPT tools in their academic endeavors. The findings indicate that students exhibit a positive attitude towards GenAI-ChatGPT tools, recognizing its value in enhancing quick thinking and responsiveness. The statistically significant differences between mean scores and the test value support these positive perceptions. This study offers valuable insights for the development and refinement of GenAI-ChatGPT tools to better meet student needs and expectations.
KW - ChatGPT
KW - Critical thinking
KW - GenAI
KW - Learning process
KW - Learning technology
KW - User experience
UR - http://www.scopus.com/inward/record.url?scp=105005547472&partnerID=8YFLogxK
U2 - 10.1007/s42979-025-04010-4
DO - 10.1007/s42979-025-04010-4
M3 - Article
AN - SCOPUS:105005547472
SN - 2662-995X
VL - 6
JO - SN Computer Science
JF - SN Computer Science
IS - 5
M1 - 476
ER -