Explaining IT-based knowledge sharing behavior with IS continuance model and social factors

Knowledge is an important asset in determining the success and survival of an organization in today's competitive markets. It becomes so important that many advanced Information and Communication Technologies (ICT) and Information Systems (IS) have been developed and employed by organizations specifically for Knowledge Management (KM). However, KM is not just a technical issue. Human is one of the important elements in KM. Human and technology must cooperate well so that KM can be facilitated. Therefore, how to motivate employees to share their knowledge becomes one of the most important KM issues. This paper aims to: (1) extend IS continuance model to study the behavior of using KMS to share knowledge within an organization and (2) integrate social factors in the model to study their relative importance to the use of KMS to share knowledge. It studied the impacts of perceived usefulness, satisfaction, social factors and task interdependence on the behavior of using KMS to share knowledge within an organization. Literature review and survey were conducted to provide supportive results. In the data analysis, the four factors were found to be significantly related to the behavior being studied and explained a significant proportion of the variance.