Deploying the measurement of knowledge management using the balanced scorecard

Eric K.W. Lau

doi:10.1145/2925995.2926012

Deploying the measurement of knowledge management using the balanced scorecard

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Knowledge management is becoming increasingly imperative in today's business world. To gain sustainable competitive advantage, a firm's organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms' knowledge management strategies can be assessed using the Balanced Scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents' reported satisfaction with their knowledge management.

Original language	English
Title of host publication	Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016
ISBN (Electronic)	9781450340649
DOIs	https://doi.org/10.1145/2925995.2926012
Publication status	Published - 25 Jul 2016
Externally published	Yes
Event	11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016 - Hagen, Germany Duration: 25 Jul 2016 → 28 Jul 2016

Publication series

Name	ACM International Conference Proceeding Series
Volume	Part F130520

Conference

Conference	11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016
Country/Territory	Germany
City	Hagen
Period	25/07/16 → 28/07/16

Keywords

Explicit Knowledge
Knowledge Conversion.
Knowledge Management
Tacit Knowledge

Access to Document

10.1145/2925995.2926012

Cite this

Lau, E. K. W. (2016). Deploying the measurement of knowledge management using the balanced scorecard. In Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016 Article a29 (ACM International Conference Proceeding Series; Vol. Part F130520). https://doi.org/10.1145/2925995.2926012

@inproceedings{5636262a5ed541289ad939e67fd61ad9,

title = "Deploying the measurement of knowledge management using the balanced scorecard",

abstract = "Knowledge management is becoming increasingly imperative in today's business world. To gain sustainable competitive advantage, a firm's organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms' knowledge management strategies can be assessed using the Balanced Scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents' reported satisfaction with their knowledge management.",

keywords = "Explicit Knowledge, Knowledge Conversion., Knowledge Management, Tacit Knowledge",

author = "Lau, {Eric K.W.}",

note = "Publisher Copyright: {\textcopyright} 2016 ACM.; 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016 ; Conference date: 25-07-2016 Through 28-07-2016",

year = "2016",

month = jul,

day = "25",

doi = "10.1145/2925995.2926012",

language = "English",

series = "ACM International Conference Proceeding Series",

booktitle = "Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016",

}

Lau, EKW 2016, Deploying the measurement of knowledge management using the balanced scorecard. in Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016., a29, ACM International Conference Proceeding Series, vol. Part F130520, 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016, Hagen, Germany, 25/07/16. https://doi.org/10.1145/2925995.2926012

Deploying the measurement of knowledge management using the balanced scorecard. / Lau, Eric K.W.
Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016. 2016. a29 (ACM International Conference Proceeding Series; Vol. Part F130520).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Deploying the measurement of knowledge management using the balanced scorecard

AU - Lau, Eric K.W.

PY - 2016/7/25

Y1 - 2016/7/25

N2 - Knowledge management is becoming increasingly imperative in today's business world. To gain sustainable competitive advantage, a firm's organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms' knowledge management strategies can be assessed using the Balanced Scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents' reported satisfaction with their knowledge management.

AB - Knowledge management is becoming increasingly imperative in today's business world. To gain sustainable competitive advantage, a firm's organizational knowledge base must be well protected, cultivated and shared among employees. A literature review on knowledge conversion was conducted to gain an understanding of how firms' knowledge management strategies can be assessed using the Balanced Scorecard. The results of the ensuing empirical survey show that customer relevance, internal capability and organizational learning have significant effects on the respondents' reported satisfaction with their knowledge management.

KW - Explicit Knowledge

KW - Knowledge Conversion.

KW - Knowledge Management

KW - Tacit Knowledge

UR - http://www.scopus.com/inward/record.url?scp=85030537969&partnerID=8YFLogxK

U2 - 10.1145/2925995.2926012

DO - 10.1145/2925995.2926012

M3 - Conference contribution

AN - SCOPUS:85030537969

T3 - ACM International Conference Proceeding Series

BT - Proceedings of the 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016

T2 - 11th International Knowledge Management in Organizations Conference on the Changing Face of Knowledge Management Impacting Society, KMO 2016

Y2 - 25 July 2016 through 28 July 2016

ER -

Deploying the measurement of knowledge management using the balanced scorecard

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Cite this