Abstract
Enterprise architecture (EA) aims to enhance business performance through effective IT deployment.
Aligning business strategy with IT requires artefacts for business operations and decision-making.
Engagement between enterprise architects and stakeholders is crucial for success, yet the characteristics of
successful architects have been understudied. This paper explores these characteristics using resource- and
capacity-based theories. It seeks to identify traits that influence engagement effectiveness and presents a
theoretical model. The study involved two phases: a literature review creating a descriptive model and an in-depth
case study with 17 interviews to refine it. The research identifies 11 generic engagement factors and
five potentially specific to the studied organization. The resulting model, focusing on the banking industry, is
the first to highlight the traits of effective enterprise architects. Further empirical research is needed to validate
and calibrate these factors across various contexts, industries, and economic environments.
Aligning business strategy with IT requires artefacts for business operations and decision-making.
Engagement between enterprise architects and stakeholders is crucial for success, yet the characteristics of
successful architects have been understudied. This paper explores these characteristics using resource- and
capacity-based theories. It seeks to identify traits that influence engagement effectiveness and presents a
theoretical model. The study involved two phases: a literature review creating a descriptive model and an in-depth
case study with 17 interviews to refine it. The research identifies 11 generic engagement factors and
five potentially specific to the studied organization. The resulting model, focusing on the banking industry, is
the first to highlight the traits of effective enterprise architects. Further empirical research is needed to validate
and calibrate these factors across various contexts, industries, and economic environments.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 27th International Conference on Enterprise Information Systems |
| Pages | 867-874 |
| Volume | 2 |
| ISBN (Electronic) | 978-989-758-749-8 |
| DOIs | |
| Publication status | Published - 4 Apr 2025 |
Publication series
| Name | Proceedings of the 27th International Conference on Enterprise Information Systems (ICEIS 2025) - Volume 2, pages 867-874 |
|---|---|
| Publisher | Science and Technology Publications |