TY - JOUR
T1 - Consumers' intention to use online food delivery services
T2 - A meta-analytic structural equation modeling approach
AU - Chiu, Weisheng
AU - BADU-BAIDEN, Frank
AU - Cho, Heetae
N1 - Publisher Copyright:
© 2024 John Wiley & Sons Ltd.
PY - 2024/5
Y1 - 2024/5
N2 - Numerous studies have investigated the variables that are associated with individuals' behavioral intention to use online food delivery (OFD) services. However, some studies have shown inconsistent findings in relationships between different variables. This study aims to examine the influential factors leading to consumers' behavioral intention to use OFD services. The meta-analytic structural equation modeling approach was used to examine the research model, which involved reviewing and analyzing 60 studies with 61 independent samples (N = 25,390). The results revealed that convenience had a significant influence on perceived ease of use but did not directly affect perceived usefulness. Price-saving orientation significantly influenced consumers' perceptions of ease of use and usefulness. Additionally, significant relationships were found between perceived ease of use, perceived usefulness, and perceived trust, and these factors ultimately resulted in the usage intention of OFD services. Overall, the findings theoretically contribute to the extant literature on OFD services and can help companies develop better OFD services to ensure continuous usage by consumers.
AB - Numerous studies have investigated the variables that are associated with individuals' behavioral intention to use online food delivery (OFD) services. However, some studies have shown inconsistent findings in relationships between different variables. This study aims to examine the influential factors leading to consumers' behavioral intention to use OFD services. The meta-analytic structural equation modeling approach was used to examine the research model, which involved reviewing and analyzing 60 studies with 61 independent samples (N = 25,390). The results revealed that convenience had a significant influence on perceived ease of use but did not directly affect perceived usefulness. Price-saving orientation significantly influenced consumers' perceptions of ease of use and usefulness. Additionally, significant relationships were found between perceived ease of use, perceived usefulness, and perceived trust, and these factors ultimately resulted in the usage intention of OFD services. Overall, the findings theoretically contribute to the extant literature on OFD services and can help companies develop better OFD services to ensure continuous usage by consumers.
KW - behavioral intention
KW - meta-analysis
KW - meta-analytic structural equation modeling
KW - online food delivery
KW - technology acceptance model
UR - http://www.scopus.com/inward/record.url?scp=85193292879&partnerID=8YFLogxK
U2 - 10.1111/ijcs.13052
DO - 10.1111/ijcs.13052
M3 - Article
AN - SCOPUS:85193292879
SN - 1470-6423
VL - 48
JO - International Journal of Consumer Studies
JF - International Journal of Consumer Studies
IS - 3
M1 - e13052
ER -