Are Shocks to Customer Satisfaction Permanent or Temporary? Evidence from Panel Unit Root Tests

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	The 7th Asia Pacific Management Conference: The Great Asia in 21st Century, 2-4 November 2001, Kuala Lumpur
Publication status	Published - 2001

Cite this

@inproceedings{9e95748bacbe4d8bbb1ce38ff3dfccc6,

title = "Are Shocks to Customer Satisfaction Permanent or Temporary? Evidence from Panel Unit Root Tests",

author = "Matthew YEUNG and Lee, \{C. G.\}",

year = "2001",

language = "English",

booktitle = "The 7th Asia Pacific Management Conference: The Great Asia in 21st Century, 2-4 November 2001, Kuala Lumpur",

}