Abstract
This study aimed to investigate the difference between expectations and perceptions of hospitality students towards their internship program, and to assess the relationship between the difference and overall satisfaction. Altogether, a total of 307 usable questionnaires were returned. The results show that three internship factors of supervisor, team spirit and involvement, autonomy and help from supervisor led to student overall satisfaction. Based on the findings, recommendations for hospitality schools, industry practitioners, and students were provided in order to enhance the quality of internship programs.
Original language | English |
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Pages (from-to) | 336-351 |
Number of pages | 16 |
Journal | International Journal of Hospitality Management |
Volume | 26 |
Issue number | 2 |
DOIs | |
Publication status | Published - Jun 2007 |
Externally published | Yes |
Keywords
- Expectation and perception
- Internship
- Job satisfaction
- Tourism and hospitality