An exploratory study of an internship program: The case of Hong Kong students

Terry Lam, Larry Ching

Research output: Contribution to journalArticlepeer-review

167 Citations (Scopus)

Abstract

This study aimed to investigate the difference between expectations and perceptions of hospitality students towards their internship program, and to assess the relationship between the difference and overall satisfaction. Altogether, a total of 307 usable questionnaires were returned. The results show that three internship factors of supervisor, team spirit and involvement, autonomy and help from supervisor led to student overall satisfaction. Based on the findings, recommendations for hospitality schools, industry practitioners, and students were provided in order to enhance the quality of internship programs.

Original languageEnglish
Pages (from-to)336-351
Number of pages16
JournalInternational Journal of Hospitality Management
Volume26
Issue number2
DOIs
Publication statusPublished - Jun 2007
Externally publishedYes

Keywords

  • Expectation and perception
  • Internship
  • Job satisfaction
  • Tourism and hospitality

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