A new win-win-win business service model for the Hong Kong police force

Jolly Chun Kau Wong, Paul Kwok, Philip Tsang

Research output: Contribution to journalReview articlepeer-review


The operational challenges facing indoor radio coverage to emergency services; especially police, fire and ambulance are examined. A solution is achieved within the paradigm of a public-private partnership service model. The paper includes a consolidated literature review of the basics of PPP and various PPP research frameworks that lay the background in the development of our PPP-WWW reference model. A review of the challenges associated with the highly profiled HK Police Force project, a Third Generation Command and Control Communications System (CC3) in support of frontline beat patrol police officers, is examined. Finally an innovative PPP business model will be presented and justifications for its acceptance will be delineated.

Original languageEnglish
Pages (from-to)24-44
Number of pages21
JournalInternational Journal of Services and Standards
Issue number1
Publication statusPublished - Aug 2012


  • Indoor radio coverage
  • PPP
  • Public-private partnership
  • Services
  • Standards
  • Terrestrial trunked radio
  • Third generation command and control communications (CC3)


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