Kitty Yuk Ching LAM

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LAM Kitty Yuk Ching

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20202020

Research activity per year

Personal profile

Biography

Ms. Kitty Yuk Ching Lam graduated from University of Queensland, Australia with a Master degree in Tourism and Hospitality Management. For industry working experience, Kitty worked at an internationally pioneer hotel in Australia, leading airlines in Hong Kong and offered flight planning service. She is experienced in supervision of undergraduate-degree student in project-based courses and customer service engagement which strongly reinforced her commitment in pursuing an academic career.

Research interests

  • Eco-tourism
  • Customer Service Engagement

Qualifications

BCom [CU Australia], MSc [UQ Australia]

Appointments

Consultancy Project

Accor Queensland Group Consultation 2018

  • Analysis TripAdvisor reviews to identify customers' current perception of guest experience

Memberships

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  • Urban wellness: the space-out moment

    Lee, L. Y. S., Lam, K. Y. C. & Lam, M. Y. C., 18 Dec 2020, In: Journal of Tourism Futures. 6, 3, p. 247-250 4 p.

    Research output: Contribution to journal › Article › peer-review

    Open Access
    7 Citations (Scopus)