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Personal profile


Ms. Kitty Yuk Ching Lam graduated from University of Queensland, Australia with a Master degree in Tourism and Hospitality Management. For industry working experience, Kitty worked at an internationally pioneer hotel in Australia, leading airlines in Hong Kong and offered flight planning service. She is experienced in supervision of undergraduate-degree student in project-based courses and customer service engagement which strongly reinforced her commitment in pursuing an academic career.

Research interests

  • Eco-tourism
  • Customer Service Engagement


BCom [CU Australia], MSc [UQ Australia]


Consultancy Project

Accor Queensland Group Consultation 2018

  • Analysis TripAdvisor reviews to identify customers' current perception of guest experience


Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 11 - Sustainable Cities and Communities


Dive into the research topics where Kitty Yuk Ching LAM is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
  • 1 Similar Profiles
  • Urban wellness: the space-out moment

    Lee, L. Y. S., Lam, K. Y. C. & Lam, M. Y. C., 18 Dec 2020, In: Journal of Tourism Futures. 6, 3, p. 247-250 4 p.

    Research output: Contribution to journalArticlepeer-review

    Open Access
    4 Citations (Scopus)