Personal profile
Biography
Candace holds a Master of Philosophy in Hotel and Tourism Management and Bachelor of Arts (Hons) in Tourism Management from the Hong Kong Polytechnic University. Aspired to be an academia, she acquired her academic experience in Singapore and now Hong Kong. She is experienced in teaching, curriculum development and management for undergraduate and adult training programs.
On top of her academic role, she strives to forge a strong relationship between academic and industry through applied/consultancy projects. She was active in collaborating with the hotels and attractions industry in Singapore on projects relating to digital transformation, customer experience mapping and job/process redesign between 2017 and 2022.
Prior to joining the academic field, she attained her industry experience in tourism and attractions industry.
Qualifications
Appointments
Programme Leader, Hospitality and Tourism Management, Department of Global Business and Marketing, Hong Kong Metropolitan University
Research interests
- Guest Experience Management
- Innovation and Technology Managment in Hospitality Industry
- Attractions Management
- Destination Management
External positions
Academic Assessor
Sept 2023 → Sept 2025
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 8 Decent Work and Economic Growth -
SDG 9 Industry, Innovation, and Infrastructure -
SDG 12 Responsible Consumption and Production
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Collaborations and top research areas from the last five years
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Enhancing national reputation and competitiveness in the global market through the use of soft power: A case study approach to Asia and Oceania airlines
Law, C. C. H., Lin, E. & Fu, C., 9 Oct 2023, Global Perspectives on Soft Power Management in Business. p. 74-101 28 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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The impact of service robot on hotel guest experience & satisfaction in Singapore
FU, C. & Tan, B., 2021, APacCHRIE Conference 2021.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Transformational journey for innovation and productivity: The hotel industry in Singapore
FU, C., Tan, B. & Imaculata, M., 2018, APacCHRIE Conference 2018.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Workplace learning: A case study of Studio M Hotel, Singapore
FU, S. T., Tan, B. & Imaculata, M., 2017, 5th PBL Conference 2017.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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A review & preliminary analysis of tourism impacts research
Musinguzi, D., Ap, J. & FU, C., 2011, CAUTHE 2011 National Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Hospitality Innovation for New Norm Experiences: Reset, Reimagine, Reinvent
FU, C. (Speaker)
2022Activity: Talk or presentation › Invited talk
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A New Norm of Tourism: Time to Restart, Revive and Revitalize
FU, C. (Speaker)
2022Activity: Talk or presentation › Invited talk
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National Innovation Call 2020 - 5G-Enabled Virtual Platform For Novel and Immersive Tourism, Heritage and Cultural Experience
De Castro, J. (Consultant), Riyana, L. (Consultant) & FU, C. (Consultant)
2021Activity: Consultancy
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Attractions Innovation Challenge 2019 & Hotel Innovation Challenge 2018
Ng , Y. L. (Consultant) & FU, C. (Consultant)
2018 → 2019Activity: Consultancy