20062023

Research activity per year

Personal profile

Biography

Candace holds a Master of Philosophy in Hotel and Tourism Management and Bachelor of Arts (Hons) in Tourism Management from the Hong Kong Polytechnic University. Aspired to be an academia, she acquired her academic experience in Singapore and now Hong Kong. She is experienced in teaching, curriculum development and management for undergraduate and adult training programs. 

On top of her academic role, she strives to forge a strong relationship between academic and industry through applied/consultancy projects. She was active in collaborating with the hotels and attractions industry in Singapore on projects relating to digital transformation, customer experience mapping and job/process redesign between 2017 and 2022. 

Prior to joining the academic field, she attained her industry experience in tourism and attractions industry.

 

Qualifications

BA (Hons) [PolyU], MPhil [PolyU], Certified Hospitality Educator (CHE)

Appointments

Programme Leader, Hospitality and Tourism Management, Department of Global Business and Marketing, Hong Kong Metropolitan University

 

 

Research interests

  • Guest Experience Management
  • Innovation and Technology Managment in Hospitality Industry
  • Attractions Management
  • Destination Management

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 8 - Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 12 - Responsible Consumption and Production

External positions

Academic Assessor

Sept 2023Sept 2025

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